The First and Most Important Policy: Let’s Talk About Any Issues.
Please know that we love working really hard for our customers. We love to be of service. We do well and do good in the community. We keep bees. We’re artists. Some of us are moms but most important: We’re good, reasonable people. If there is a problem with the delivery of your package, or if something arrives and appears different than you anticipated, open up communication with us and let us know. When you accept our terms and conditions, you agree to resolving matters with us before going to your credit card provider or review sites.
We know things can go wrong! Did something break during shipping?! If so, please proceed to the post office or FedEx, bring the entire package, (all wrapping included) and file the necessary paperwork with either USPS or FedEx (whomever we shipped with). Your order was insured for up to $100 when we shipped to you. Any amounts over $100 will be replaced by us at our expense, once you share the paperwork from the shipper with us.
Did we send the wrong item or forget something? Is there a problem with your order? Write a note through our contact form make sure to share your order number and the batch number on the bottom of the item(s) and we’ll make things right. We may also require a photograph. We want happy customers and want you to wax “good stuff” about your experiences doing business with Waxing Kara®. Please give us the benefit of the doubt and be kind, and make sure to share your order number when you contact us.
Payment and Security
On your credit card billing statement, you will find us listed as Kara Brook Art, LLC.
We do not ever save any of your credit card information on our servers in the checkout process.
We are PCI compliant. The software we use is PCI compliant. Our Web Hosting facility is PCI compliant.
This Web site takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the e-commerce industry – SSL. This web site will not save your credit card information ever. It is a safety precaution for all of us. If your credit card changes, enter your new information at checkout.
You may also check out using PayPal, a safe, fast and secure method of online payment.
Sales tax of 6% will be added to orders purchased and shipped to your verified Maryland address.
Free ground shipping within the Continental US for orders over $75! Spend $75 or more for free USPS shipping, or for orders below $75, shipping within the contiguous 48 states is now determined by weight, size and distance. All shipments to Canada require extra postage and may be subject to duties.
Every effort will be made to fulfill your order as quickly as possible. Pending stock availability, please allow 3 business days to process your order. More if holidays are involved.
If a package does not arrive within 7 days, something is up.
A dialogue must happen between you and your mail carrier. If we’ve shipped to a multi-unit dwelling, ask where packages that are too large to fit in your box are placed. Sometimes that place moves. Ask questions.
If after asking questions the package is still missing, a report must be filed with USPS. It is done online. We cannot replace the goods until a report is filed and USPS does a full investigation and covers the cost of the loss. We are unable to reship products at our expense without resolving lost packages with you and your post office. We will work with you, but we will not assume responsibility for the USPS.
Most orders are shipped by USPS with delivery confirmation. We ship to the address that you furnish and if the item is returned to us we will make every effort to contact you for a new mailing address. If we are unable to resolve items returned to us we will refund all but shipping costs and restocking fees of 15% to your account.
Note: If we are shipping to the West Coast we sometimes use FedEx Ground depending on the weight and size of package. If we use FedEx all policies apply to FedEx.
IMPORTANT NOTE: We ship to the address that you provide. If you need us to ship to a different address let us know immediately after you place your order through our contact form. Please don’t ask us to reship products at our expense if you have provided the wrong mailing address with your order. Once the package is returned to us, we will ship to the correct address at your expense.
If you don’t love our candles or artwork send them back to us for a refund within 7 days of purchase. The goods must be received by us in their original condition or you will be charged a restocking or replacement fee. Please be certain to return by priority mail and insure items over $100 for the appropriate amount at your expense on return.
It’s possible you’re going to taste our honey or try a honey body product and not love it (though that’s unimaginable to us). We’re sorry we can’t take any returns on food or cosmetic and beauty items including our soaps, body butters, body scrubs and or any of our masks for any reason. Once a product has been opened, we do not provide refunds.
We value your your business. You must register to be eligible to collect points towards your next purchase. Please be aware that if you do not register OR if you fail to put your coupon code in when you check out we cannot honor the coupon code or your rewards points– post sale. Thank you for understanding that this is a strict and rigid policy.
We value your privacy. We are not going to sell, give away or otherwise abuse your email address or any other information that you give to Waxing Kara®.
Waxing Kara® and Bee Inspired® and Haute Cocoa® are registered trademarks owned by Kara Brook Art, LLC